Privacy Policy

Effective Date: 16 March 2025
Last Updated:  01 May 2026

Ciano Art respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store and protect your information when you visit cianoart.com, purchase artwork, contact us, request a catalogue, subscribe to updates, or make an enquiry.

For the purposes of data protection law, Ciano Art is the data controller of the personal data collected through this website.

1. Information We Collect

We may collect the following types of personal data.

Information you provide directly

When you place an order, contact us, request a catalogue, make an enquiry, or subscribe to updates, we may collect:

  • name
  • email address
  • phone number
  • billing and shipping address
  • order details
  • enquiry or message content
  • commission or project details you choose to provide

If you purchase artwork through the website, payment details are processed securely by third-party payment providers. Ciano Art does not store your full card details.

Information collected automatically

When you visit our website, certain information may be collected automatically, such as:

  • IP address
  • browser type
  • device type
  • pages visited
  • referring website
  • approximate location
  • cookie and analytics data

This information helps us understand how visitors use the website and improve the browsing and buying experience.

2. How We Use Your Information

We use your personal data to:

  • process and fulfil artwork orders
  • arrange shipping and delivery
  • respond to enquiries
  • provide catalogue requests, room mockups, commission information or artwork details
  • send order confirmations, invoices and customer service messages
  • manage returns, delivery issues or customer support
  • improve our website, services and customer experience
  • send marketing emails only where you have opted in
  • prevent fraud and protect the security of our website
  • comply with legal, tax and accounting obligations

3. Legal Basis for Processing

We process your personal data under the following legal bases:

  • Contract: to process orders, payments, shipping and customer service.
  • Consent: where you subscribe to marketing emails or accept non-essential cookies.
  • Legal obligation: where we are required to keep records for tax, accounting or legal reasons.
  • Legitimate interests: to respond to enquiries, improve our website, prevent fraud and manage our business.

4. Sharing Your Information

We do not sell your personal data.

We may share your information with trusted third parties where necessary to operate the website, process orders, deliver artwork, or comply with legal obligations. These may include:

  • payment processors such as Stripe, PayPal or other secure payment providers
  • delivery and shipping providers such as An Post, DHL, FedEx, UPS or couriers
  • website hosting, security and maintenance providers
  • email marketing providers, if you have subscribed to updates
  • analytics and advertising providers, where cookies have been accepted
  • accountants, professional advisers or legal authorities where required

These third parties may only process your data for the relevant service they provide.

5. Cookies and Analytics

Our website may use cookies and similar technologies to improve functionality, analyse website traffic and understand how visitors interact with the site.

Some cookies are necessary for the website to work properly, such as cart, checkout and security cookies. Other cookies, such as analytics or marketing cookies, are used only where required consent has been given.

You can manage or disable cookies through your browser settings or through the cookie options provided on the website.

For more information, please see our Cookie Policy if available.

6. Marketing Emails

If you subscribe to updates, request a catalogue, or opt in to marketing communications, we may send you occasional emails about new artwork, available works, exhibitions, studio updates or catalogue releases.

You can unsubscribe at any time by clicking the unsubscribe link in any marketing email or by contacting us directly at info@cianoart.com.

We do not send marketing emails unless you have opted in or where otherwise permitted by law.

7. Data Retention

We keep personal data only for as long as necessary for the purpose it was collected.

Order, invoice and transaction records may be kept for legal, tax and accounting purposes. In Ireland, business records are generally required to be retained for six years.

Enquiry and contact form data is kept only as long as needed to respond to your request or maintain an ongoing customer relationship.

Marketing subscription data is kept until you unsubscribe or request removal.

8. International Data Transfers

Some service providers we use may process or store personal data outside the European Economic Area, including in the United States or other countries.

Where this happens, we take steps to ensure appropriate safeguards are in place, such as standard contractual clauses or other lawful transfer mechanisms required under GDPR.

9. Your Data Protection Rights

Under GDPR, you have rights in relation to your personal data, including the right to:

  • request access to your personal data
  • request correction of inaccurate or incomplete data
  • request deletion of your personal data
  • object to certain types of processing
  • request restriction of processing
  • request data portability
  • withdraw consent where processing is based on consent
  • object to direct marketing at any time

The Data Protection Commission explains that individuals are entitled to have their personal information protected, used fairly and legally, and made available to them when they ask for a copy.

To exercise your rights, contact us at:

info@cianoart.com

We may need to verify your identity before responding to certain requests.

10. Security

We take reasonable technical and organisational measures to protect your personal data from unauthorised access, loss, misuse or disclosure.

Payments are processed through secure third-party payment providers. Ciano Art does not store full payment card details.

However, no website or online service can be guaranteed to be completely secure.

11. Third-Party Links

Our website may contain links to third-party websites, including social media platforms, art marketplaces, payment providers or delivery services.

We are not responsible for the privacy practices, content or security of third-party websites. Please review their privacy policies before providing personal data.

12. Children’s Privacy

Our website and services are not intended for children under 16. We do not knowingly collect personal data from children.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, legal requirements or data practices.

The latest version will always be available on this page, with the effective date and last updated date shown above.

14. Contact Us

For privacy-related questions or to exercise your data protection rights, contact:

Ciano Art
Email: info@cianoart.com
Address: Unit 18, Gateway Business Park, Midleton, Co. Cork, Ireland

If you are not satisfied with how your personal data is handled, you have the right to lodge a complaint with the Irish Data Protection Commission.

Data Protection Commission
Website: dataprotection.ie