Last Updated: [16/03/2025]
Thank you for purchasing artwork from [Your Business Name]. We strive to provide high-quality artwork and ensure customer satisfaction. Please read our refund and returns policy carefully before making a purchase.
1. Returns
Due to the nature of original artwork, all sales are final. However, if your order arrives damaged or defective, please contact us within 7 days of receiving your order at [Your Contact Email] with clear photos of the damage and your order details. We will assess the situation and provide a resolution, which may include a replacement or store credit.
2. Refunds
Refunds are only granted under the following circumstances:
The artwork arrives significantly damaged during shipping, and a replacement is not possible.
The wrong item was sent due to an error on our part.
Refund requests must be made within 7 days of receiving your order. Once approved, refunds will be processed back to your original payment method within 5-10 business days.
3. Exchanges
We do not offer exchanges on original paintings, as each piece is unique. However, if you purchased a limited edition print and received the wrong item, we will exchange it at no additional cost.
4. Non-Refundable Items
Custom or commissioned artworks
Digital downloads
Gift cards
Items returned without prior approval
5. Shipping Returns
If a return is authorized, you will be responsible for return shipping costs. We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.
6. International Orders
For international orders, customs duties and taxes are the responsibility of the buyer. If an item is refused at customs and returned to us, we will process a refund minus any shipping costs incurred.
7. Contact Us
If you have any questions about our refund and returns policy, please reach out to us at [Your Contact Email]. We are happy to assist you.
By purchasing from our store, you agree to this Refund and Returns Policy.